Frequently Asked Questions

How long does it take to make my order?

Each piece is carefully handcrafted to order. Processing time is typically 1–3 business days before shipping.

How long does shipping take?

Estimated delivery times:

• United States: 3–7 business days
• International: 7–21 business days

Delivery times may vary during holidays.

What materials do you use?

Our jewelry is made using premium materials, including stainless steel, freshwater pearls, cubic zirconia, and handcrafted polymer clay details, depending on the design.

Will my jewelry tarnish?

Our stainless steel jewelry is water-resistant and designed for everyday wear. However, we recommend avoiding harsh chemicals to help preserve its beauty.

Can I personalize my jewelry?

Yes! Many of our designs can be personalized. Please check the product description to see available personalization options.

Can I return my order?

Please see our Return & Refund Policy for full details. If your item arrives damaged or there is an issue with your order, contact us and we'll be happy to help.

How can I contact you?

You can reach us through our Contact page or email us anytime. We usually respond within 24 hours.

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