Shipping Policy

Thank you for shopping with LUMI.

Each piece of jewelry is carefully handcrafted and prepared with attention to every detail.

Processing Time

Orders are processed within 1–3 business days. Personalized or custom-made items may require additional processing time.

Shipping Time

Estimated delivery times:

• United States: 3–7 business days
• Canada: 7–14 business days
• Europe: 7–21 business days
• Australia & International: 10–30 business days

Please note that delivery times are estimates and may vary due to postal delays, customs processing, weather conditions, or holidays.

Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will gladly assist you in working with the shipping carrier to resolve the issue.

Contact Us

If you have any questions regarding shipping, please contact us through our Contact page or by email.

Thank you for choosing LUMI.